Privacy Policy

1. Information We Collect

Information You Give Us

When you contact us or request a quote, we may collect:

• Your name and email address
• The service you are interested in
• Your project description or message

Your name, email address, selected service and message are needed so that we can respond to your request.

We normally receive information directly from you. We may also receive business contact information from your employer, organization, colleague or someone acting on your behalf.

Information Collected Through the Website

When you visit our website, we and our service providers may collect:

• Your IP address
• Browser and device information
• Pages visited
• The date and time of your visit
• Referral information
• Technical and security information used to protect the website

Basic technical and security information may be processed whenever you use the website.

2. How and Why We Use Information

We use personal information to:

• Respond to enquiries and prepare quotations
• Understand project requirements
• Provide the services you request
• Select suitable language professionals
• Communicate about an enquiry or project
• Manage client relationships, billing and records
• Operate, protect and improve the website
• Prevent spam, fraud and misuse
• Meet legal, accounting or regulatory requirements

Submitting an enquiry does not automatically add you to a marketing list.

Depending on applicable law, we use personal information because it is needed to respond to your request, provide an agreed service, meet legal obligations or support legitimate business needs such as website security and record keeping.

3. How We Handle Client Materials

Documents, recordings, videos, transcripts and other materials provided by clients may contain personal or sensitive information about other people.

Clients are responsible for ensuring that they are authorized to provide these materials and the personal information they contain.

We use client materials only to assess a request, prepare a quotation and provide the agreed service.

Access is limited to QTS personnel and selected translators, interpreters or other professionals who need the materials for their assigned work. They are required to use the materials only for the project and maintain their confidentiality.

If your personal information appears in materials provided by one of our clients, that client is usually responsible for handling your request. You may contact the client directly or contact us, and we will assist them where required.

Clients should tell us before sending particularly sensitive material so that suitable transfer, access and security arrangements can be agreed.

4. Cookies and Form Security

You can remove existing cookies through your browser settings.

Cookies We Use

Form Security

Our forms use Cloudflare Turnstile to distinguish genuine visitors from automated traffic.

Turnstile may process limited technical information about your browser, device and interaction with the website. Cloudflare states that it does not access information entered into the form fields.

More information is available in Cloudflare’s Turnstile Privacy Addendum.

5. Who We Share Information With

We share information only when reasonably necessary. Recipients may include:

• QTS personnel and language professionals assigned to a project
• Cloudflare, which protects our website and forms
• Resend, which delivers website enquiries to us by email
• Other providers that support our website, email and business systems
• Accounting and professional advisers
• Public authorities when disclosure is legally required

Project specialists and service providers are required to use information only for the relevant purpose and maintain appropriate confidentiality.

QTS is based in Lebanon and works with specialists and technology providers in different countries. Information may therefore be processed in Lebanon, the United States or other countries where they operate.

Where required by law, we use appropriate safeguards for information processed internationally.

We do not sell or rent personal information.

6. How Long We Keep Information

We keep information only for as long as reasonably necessary:

• Enquiry information is kept while we respond and for a reasonable period afterwards.
• Client records and project materials are kept as needed to provide our services and meet legal, accounting or agreed requirements.

We delete or anonymize information when it is no longer needed, unless we are required to keep it longer. Different retention arrangements can be agreed for confidential or sensitive projects.

7. Security and Confidentiality

We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration or disclosure.

Access to client materials is limited to people who need them for the project, and they are required to maintain confidentiality.

However, no website, email service or internet transmission can be guaranteed to be completely secure.

8. Your Rights

Depending on the law that applies, you may ask us for a copy of your personal information or ask us to correct, delete or limit its use. You may also withdraw your consent, object to certain uses of your information or complain to the relevant data-protection authority.

To make a request, email info@qualitytranslationservices.com. We may ask you to confirm your identity before responding.